Terms and Conditions hbo9 – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and hbo9 ("Platform", "We"). These Terms govern your use of the website, mobile application, and all services provided by hbo9.

By accessing or using the hbo9 platform in any way — including browsing the website, registering an account, making a deposit, or joining any game — you explicitly and unconditionally accept these Terms in full.

You also acknowledge that you have read and understood Privacy Policy and Responsible Gaming Policy us, which forms part of the overall agreement between you and hbo9.

To be eligible to register and use the hbo9 platform, you must meet all of the following requirements:

• At least 18 years old on the date of registration;
• Have full legal capacity to enter into binding agreements;
• Not a person who has been prohibited from participating in betting or gambling activities for any reason;
• Register on your own behalf and not on behalf of any third party;
• Not represent or act as an agent, broker, or intermediary for any other party;
• Not be located in any territory or jurisdiction that prohibits the use of such a platform.

Hbo9 reserves the right to request proof of age or identity verification at any time. If satisfactory proof cannot be provided within the specified timeframe, the platform reserves the right to suspend or close the account in question.

Each individual is only permitted to hold one (1) active account at hbo9. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts along with forfeiture of accumulated funds and bonuses.

During registration, you are required to provide truthful, accurate, and complete information. The details you must provide include:

• Full name as shown on your identity card or passport;
• Exact date of birth;
• An active and accessible email address;
• A valid Malaysian mobile phone number;
• Bank account or e-wallet details for payment purposes.

You are responsible for ensuring all account information remains up to date. Any losses arising from inaccurate or outdated information are the member's sole responsibility.

Hbo9 accepts a range of secure and convenient payment methods for Malaysian users, including FPX, Touch 'n Go eWallet, MAE, and online bank transfers. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

The deposit terms and conditions are as follows:

• The minimum deposit is as stated in the platform's payment section and may vary depending on the chosen payment method;
• All deposits must be made from an account registered under the same member's name — we do not accept deposits from third parties;
• Deposits are usually processed instantly; any delays caused by banks or payment providers are beyond hbo9's control;
• Hbo9 does not charge any processing fees on deposits; however, your bank or e-wallet provider may apply their own charges.

If you receive a deposit that should not have entered your account due to a technical error, you must notify our customer support team immediately. The funds must not be used and will be recovered by us.

Members may withdraw funds at any time, subject to the following conditions:

• All applicable bonus rollover requirements must be fully met before a withdrawal is processed;
• Withdrawals are only permitted to a bank account or e-wallet registered under the same member's name — transfers to third parties are strictly prohibited;
• The withdrawal account must be in the same country as the deposit account, unless special approval has been granted by hbo9;
• Hbo9 reserves the right to require full identity verification (KYC) before approving a first withdrawal or any withdrawal exceeding a specified limit.

Withdrawal processing times are as follows:

• E-wallet (Touch 'n Go, MAE): 30 minutes to 2 hours;
• Local bank transfer: 1 to 3 working days;
• Large amount withdrawals: may require additional processing time for verification purposes.

Hbo9 offers a variety of bonuses and promotions from time to time as a token of appreciation for our members. Each bonus or promotion is subject to specific terms that will be stated in the relevant promotion description. The following general terms apply to all bonuses unless otherwise stated:

• Each bonus may only be claimed once per member unless otherwise stated;
• Rollover requirements must be met within the specified validity period — expired bonuses cannot be transferred or extended;
• Hbo9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice;
• Using more than one account to claim the same bonus is considered fraud and will result in account closure;
• Hbo9 reserves the right to void any bonus and winnings deemed to have been obtained through misuse of promotions.

If you have any doubts or questions regarding specific bonus terms, members may contact our customer support team for clarification before claiming the bonus in question.

All games offered on the hbo9 platform are conducted according to their respective rules as set by licensed game providers. The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure affecting the result.

The following are strictly prohibited across all games on hbo9:

• Use of automated software (bots), algorithms, or any technical means that provide an unfair advantage;
• Collusion or cooperation between players to manipulate game outcomes;
• Exploiting bugs or technical vulnerabilities on the platform for personal gain;
• Identity fraud or using another person's information to play;
• Any form of money laundering through gaming activities.

In the event of a technical disruption during an active game, hbo9 will endeavor to restore the situation to a fair outcome for all parties. Where restoration is not possible, the affected wagers may be refunded to the member.

Hbo9 implements Know Your Customer (KYC) procedures as part of our commitment to platform security and compliance with international industry standards. KYC allows us to verify member identities, prevent fraud, and protect all platform users.

Documents that may be required during the KYC process include:

• A copy of your identity card (MyKad) or valid passport;
• Proof of current address (utility bill, bank statement, or other official document dated within the last 3 months);
• Bank statement or e-wallet screenshot to verify the payment method;
• A selfie with your identification document if required.

Members may close their account at any time by contacting the hbo9 customer support team. Prior to closure, all outstanding wagering requirements must be settled first.

Hbo9 reserves the right to suspend or close any member's account without prior notice if:

• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity;
• The member is found to have violated any part of these Terms and Conditions;
• The member registered multiple accounts;
• The member is proven to be under 18 years of age;
• The account has been inactive for more than 12 consecutive months;
• The member requests self-exclusion through our responsible gaming program.

In the event of account closure for ordinary reasons (non-fraud), any valid remaining balance will be returned to the member once all reviews have been completed.

Hbo9 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from gaming activity;
• Service disruptions due to system maintenance or unexpected technical issues;
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials;
• Payment delays caused by banks or third-party payment service providers.

Hbo9 does not guarantee that the platform will always be available without interruption. We will endeavour to keep downtime to a minimum, but cannot guarantee 100% availability at all times.

Hbo9 is committed to responsible gaming practices. We believe entertainment should remain a healthy pastime and should never become a source of financial hardship or stress in your daily life.

The hbo9 platform provides the following self-control tools, which you can activate at any time from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits;
• Loss Limit: Cap the amount you can lose within a period you define;
• Play Time Limit: Set a daily session time limit for gaming;
• Self-Break: Take a break from the platform for 24 hours, 7 days, or 30 days;
• Self-Exclusion: Option to exclude yourself permanently or for a set period.

If you or someone you know needs help with problem gambling habits, please visit the Responsible Gaming us for more information and available support resources.

Hbo9 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time based on operational requirements, legal changes, or industry needs. Any material amendments will be communicated to members via their registered email or a prominent in-platform notice at least 7 days before the changes take effect.

Your continued use of the hbo9 platform after any amendment takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment's effective date.

These Terms and Conditions are governed and interpreted in accordance with standard international online gambling industry practices. Any dispute arising from or related to these Terms shall first be resolved through voluntary discussion before being referred to a mutually agreed dispute resolution body.